Privacy Policy

Privacy Policy

Privacy & Security

Customers may confidently be assured that at all times we are vigilant in ensuring the privacy of customer information. We fully comply with the requirements of the United Kingdom Data Protection Act 2018 relating to the personal information you supply on this site. All information collected by us is used solely by Crackshot Ltd, and will not otherwise be distributed, sold, rented, traded or used for any other purpose unless required to do so by law.

The type of information we will collect about you includes
Your name
Your address
Your phone number
Your email address

We never collect sensitive information about you without your explicit consent & DO NOT store credit or debit card details. The information we hold will be accurate and up to date. You can check the information that we hold about you by email. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us.

We reserve the right to amend this notice. Any changes will be posted on the web site and become effective immediately.

Returns & Replacements

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days with your receipt. We will issue a refund or exchange within 7 days of receipt. Refunds will be credited to your original method of payment.

To cancel your order before it has been despatched and to receive a full refund please email us at If however your order has already been processed and despatched you will need to return the order to us.

The item is your responsibility until it reaches us.

The cost of returning unwanted item will be at your own cost.

*Note: Please be aware that items can only be returned for an exchange or refund if they are unused and in all their original packaging and have all of the labels and barcode tags attached and intact, don’t remove them if you’re thinking of returning them (please do not put tape or labels on the original product packaging). If either the goods or the packaging are not in a re-saleable state, then we may decline your exchange or refund request.


If the goods that Crackshot deliver to you are not as ordered or are of incorrect quantity or have a manufacturing fault, Crackshot will replace the damaged or defective products or if replacement goods are not available, Crackshot will issue a refund.

This does not affect your statutory rights.

Faulty Item warranty is up to a period of a year. If the goods become faulty through defective material, or poor workmanship, but not normal wear and tear, they should be returned for our inspection. In the event of faulty goods needing to be returned, you must ensure that the goods are suitably packaged and that they are accompanied with your name and address. If faulty clothing or footwear is being returned, please ensure that they have been cleaned of excess mud first – for Health & Safety reasons we are unable to process dirty products. The cost of returning faulty goods is not covered under warranty and must be met by yourself. We will of course send out any repaired / replaced goods free of any carriage charge.

I’ve received the wrong item. If the item you received is not what you originally ordered, please email us at quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

If your order hasn’t turned up.
If you order is not with you within 5 working days of the despatch notification email it is possible that you postman may have tried to deliver whilst you were out, he should have left a card to request you collect you it from your local sorting office but we some times find that for various reason they don’t bother.

We find that in 9 out of 10 items not delivered that this is the case and it is worth you popping down to or calling you local sorting office to see if they have it. If you find that they don’t have it please let us know via email and we will take action from our end.

If your order has been sent via next day courier but has not been delivered then you will be able to track it with the details we emailed to you when we despatched your item if you are not able to do this please send please let us know via email and we will take action from our end.

Payment, Pricing & Promotions
The description and the price of the goods you order will be shown on the website at the time you place your order.

All drawings, descriptive matter, specifications contained on the Crackshot website are published or issued for the sole purpose of giving an approximate idea of the goods described in them. They will not form part of this contract. The goods are subject to availability. If on receipt of your order the goods you have ordered are not available from stock, we will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods. Every effort is made to ensure that prices shown on www, are accurate at the time you place your order. If an error is discovered we will inform you as soon as possible and offer you the option to either reconfirm your order at the correct price or cancel it. If you choose to cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods. No contract exists between you and crackshot for the sale of any goods until Crackshot has received and accepted your order and sends you confirmation in writing or by email to the email address you have given. The contract is subject to your right of cancellation and Crackshot reserves the right to refuse to accept orders from any individual or company at its absolute discretion.

Crackshot accept no responsibility for loss, damage or injury resulting from the use of any product sold from this website. Use is at consumer’s risk. Knowledge of and adherence to local laws and/or statutes is the responsibility of the consumer. Crackshot, its employees and other agents shall not be liable for any direct, indirect, special or consequential loss or damage including loss of profit or any other form of compensation. Crackshot may change these terms of sale without notice to you in relation to future sales.

Sharing of my personal data obtained by CCTV
Subject to applicable data protection law we may share your personal data with:

Companies and other persons providing services to us:
Courts and Law enforcement agencies to comply with legal requirements, and for the administration of justice:

In an emergency or to otherwise protect our vital interests:
To protect the security or integrity of our business operations
For Health and Safety
Automated decision making and processing
Your data will not be used in order to make any automated decisions which may or could significantly affect you
Your rights under applicable data protection law

Your rights are as follows:
The right to be informed about the processing of your personal data:
The right to have your personal data corrected if it’s inaccurate and to have incomplete personal data completed.
The right to object to processing of your personal data:
The right to have your personal data erased (the “right to be forgotten”)
The right to request access to your personal data and information about how we process it (Subject Access requests)
The right to move, copy, or transfer your personal data (data portability) and
Rights in relation to automated decision-making including profiling

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